Mythoswin Support: Help Whenever You Need It

Ways to contact us

Mythoswin offers three support channels, all in English. Choose the one that suits your question:

We do not run a phone line. Live chat and the contact form give you a written record of every conversation, which is useful if you ever need to refer back to it.

How to start a live chat

Tap the chat bubble in the bottom corner of any page, on desktop or in the Mythoswin app. If you are signed in, our agents can see your account straight away, so there is no need to repeat your details. If you cannot sign in, you can still open a chat — the agent will ask a few security questions first.

What our team can help with

Mythoswin support covers every part of your account:

• Account access — login problems, password resets, two-factor authentication and locked accounts. Our login guide covers the most common fixes.
• Bonuses and promotions — the welcome offer of 100% up to £300 plus 100 Free Spins, Hermes Weekly Cashback, Athena’s Wheel, Spartan Tournaments and Pantheon Club perks.
• Games — game rules, round history and technical issues with a specific title.
• Payments — deposits, withdrawals, limits and timings.
• Verification — what documents we need and why.
• Safer gambling — setting limits, taking a break or self-excluding.
• Feedback and complaints — anything you are unhappy about.

Verification help

UK rules mean we verify your age and identity before you can deposit or play. In most cases this happens automatically within minutes of registering. If we need documents, we will ask for:

• Photo ID — a valid passport or driving licence.
• Proof of address — a utility bill, bank statement or council tax letter dated within the last 3 months.

At higher account levels we may also ask about the source of your funds. Upload documents securely through My Account → Verification or via the contact form. Make sure all four corners are visible and the text is sharp — blurry photos are the most common cause of delays.

Payments help

All transactions are in GBP and we charge no fees. Here is a quick reference:

• Deposits start at £10 and are instant with Visa Debit, Mastercard Debit, Apple Pay, Skrill, Neteller, Paysafecard, Revolut / Rapid Transfer and Open Banking.
• Withdrawals start at £10, with a maximum of £5,000 per day and £30,000 per month.
• Timings — most payouts are approved in under 3 hours. Skrill, Neteller and Revolut arrive shortly after approval; debit cards take 1–3 banking days and bank transfer 1–2 banking days.
• Withdrawals return to your deposit method where possible. Paysafecard is deposit only, so we will help you choose another method to receive winnings.

If a withdrawal seems slow, check for outstanding verification or wagering first, then contact live chat with your transaction ID.

Safer gambling help

Every Mythoswin agent is trained to support anyone who feels their gambling is becoming a problem. You can ask us to set or lower limits, start a time-out from 24 hours to 6 weeks, or self-exclude for 6 months to 5 years. Requests to lower limits or take a break take effect immediately. You will find every tool, along with links to GAMSTOP, GamCare and Gordon Moody, on our responsible gaming page. The National Gambling Helpline is free and open 24/7 on 0808 8020 133.

Tips for a faster answer

1. Check the help centre first — many questions have a ready-made answer.
2. Use live chat for anything urgent — it is the quickest route by far.
3. Have your details ready — your registered email and any transaction, round or bonus IDs.
4. Attach screenshots — a picture of an error message saves a lot of back and forth.
5. One issue per message — it helps us route your query to the right specialist.
6. Never share your password — Mythoswin staff will never ask for it.

Not satisfied?

If the Mythoswin support team cannot resolve your issue, you can raise a formal complaint through live chat or the complaints form. We acknowledge complaints within 48 hours and give a final response within 8 weeks. Our complaints guide explains each step, including free independent dispute resolution.

18+ only. Please gamble responsibly — visit BeGambleAware.org for free, confidential support.